International Delivery Charge Tracked and Signed
Full Description
International Delivery, tracked and signed
This sections is reserved for multiple or bespoke orders to be despatched internationally
To get a price please email victoria@solwayblankets.co.uk
FAQ
Where are the blankets made?
We are proud to say that all of our blankets are 100% British, being woven in traditional textile mills in all four home nations. They are designed by gifted creatives and woven by expert craftspeople in a time-honoured way.
How do I care for my blanket?
Wool is naturally stain and odour resistant. However, we know accidents happen so to ‘freshen up’ your blanket or for light stains we suggest ‘airing’ your blanket outside to loosen and remove dirt and dust.
Should your blanket require a deeper clean we recommend dry cleaning to ensure it remains in the best condition possible. Always dry clean cashmere and alpaca blankets and throws.
We do not recommend machine washing as this can alter the shape, size and texture of your blanket. However, if you do decide to wash your blanket ensure a gentle, cool wool, silk or 30°c or less wash is selected. Use a suitable wool detergent and fabric softener (optional) in the drawer rather than in the machine to reduce agitation and select the lowest possible spin cycle.
Handwashing is a great option and the easiest way to hand wash your wool is to fill the bath with lukewarm water (30°c or less), add a suitable wool detergent, mix well and fully submerge the blanket and leave to soak for 10 minutes. For any areas that require more attention gently rub with your fingers. Avoid rubbing the wool against itself as it is the friction that causes shrinkage and bobbling. Rinse well with clean water a couple of times.
Drying your wool blanket is the most important step, do not be tempted to wring or hang it to dry as this will definitely cause stretching and misshape your beautiful blanket. Instead, gently press out as much water as possible, lay flat onto towels and roll up like a sausage again press out excess water. Finish with a gentle reshape and lay flat to dry.
To keep your blankets in tip top condition, prolong their lifespan and reduce our impact on the planet keep washing to a minimum. We cannot accept responsibility for any damage caused to a blanket through washing.
How quickly is my order despatched?
Orders are usually despatched the next working day subject to stock availability. However please allow 2 working days during busy times.
UK orders are usually sent out using Royal Mail 2nd class signed for service with aimed delivery 3 days.
Next Day delivery can be selected at an additional charge, order must be placed before 12pm and excludes Saturday delivery.
For International order please contact us for delivery details.
Can I order a blanket as a gift to be sent to the recipient direct?
Yes, of course. Ensure that the recipients delivery details are entered into the delivery section of your order. If you would like a handwritten gift tag attached, please ensure you include your message in the additional information section with To: From: and a short message. We will omit the receipt from the parcel.
Delivery & Returns
Delivery
Our aim is to despatch all orders placed within 48 hours of receiving the order, subject to availability. UK mainland orders are despatched via Royal Mail or a secure courier on a standard service and would normally be received within 3-5 working days. Orders received over the weekend and bank holidays are processed the next working day. For next day or deliveries outside of the UK mainland please contact us for details and additional charges. Next day orders must be placed before 10am and exclude Saturday delivery.
Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods. We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund. We will attempt to deliver your order to your delivery address. If products are returned to us as undeliverable, we shall refund the price of the products less the cost of returning the goods. Some orders may require a signature.
If you make a request for items to be left in a safe place, at reception or with a neighbour we cannot accept any responsibility whatsoever if the package is not received. Please be fully aware that all liability rests with you, the customer, should you make such requests.
Returns
Money Back Guarantee
In addition to the above, we also offer a Money Back Guarantee. If you have purchased an item and for whatever reason you are not happy with it simply notifiy us within 14 days that you wish to return the item. Then return the goods to us in 14 days, undamaged, unused and returned in suitable packaging, to the address shown below at your own expense. Once the item has been received, your refund will be processed within 14 working days of receipt.
Damaged Goods
We will take great care to ensure that you receive your goods in perfect condition. However, if your goods are damaged or faulty, please contact us on receipt of your order. We will either replace the goods or arrange a refund at our discretion. If we require you to return the goods to us we will also pay you the cost of the return postage. Please contact us first and we will make the necessary arrangements and provide instructions on how to return the goods to us. You will need to obtain a Proof of Posting Certificate from your Post Office for us to be able to refund your postage costs.
Returns Address:
Solway Blankets
Middlebierigg
Middlebie
Lockerbie
Dumfries and Galloway
DG11 3JY
For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us. We regret we are not liable for returns which do not reach us, or are damaged when we get them back.
